BetUS Customer Service

When you turn up at BetUS Casino, you’ll see there is a lot to take in. The breadth of games on offer, along with the other features there, gives you plenty to check out when you’re new. One area worth exploring further involves their customer service stance, so we’re going to cover that here.

What kind of support channels do they offer?

You can’t miss the live chat bubble on the screen. This does one of two things – you can either go straight through to speak to someone or you can leave a message by filling in your name, email, and query. We had both outcomes when writing this article, so it might depend on whether anyone is available to take your query straightaway. It looks like the live chat logo turns blue when someone is available.

Elsewhere, the main menu includes a crypto help area to visit. They also have a main help section which has many submenus to check. There is a casino area offering general casino help plus the most common casino FAQs.

Look for the contact page at the bottom of the site to find all the available methods you can try. There are various contact numbers depending on the department you want to reach.

How long does it take to get a response from BetUS?

If you ring, you should get through pretty quickly, although it depends on the time of day and how many others are trying to contact them. Live chat is the best method to use though. Even if the button is grayed out, we suggest waiting for a bit, as it turned blue quickly for us.

What do players think of the customer service features?

The site has positive reviews overall, although most reviews do not go into detail about the customer service features. We can say we were impressed by them though. We had no need to call as we could chat with someone online quite easily.

In many cases, you may not need to contact them, as the site offers a lot of information, detail, and advice. We liked the presence of crypto information and help, and how easily we could access the live chat feature.